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Shipping and Returns


The E-PROPS propellers are manufactured in France.
They are sold worldwide, in 80 countries, diretly or through our distributors or dealers network.

For all orders through the online shop, delivery is FREE OF CHARGE for purchases of 100€ or more.

Most of E-Props propellers are shipped by Post or by express carrier.
It is recommended to be very precise in the delivery address, especially for the shipments in foreign countries.
The parcels are carefully made by our team. If a parcel seems to be damaged, please notified it in writing to the carrier.
Take your time to open the package in the presence of the carrier agent or of the postman.

Shipments in France

The parcels are shipped by Post : COLISSIMO with signature and insurance.
The delivery is done within about 48h, more in summer and during holidays periods.
Delivery is done by the postman.
An email with the parcel tracking number is sent to the recipient by the COLISSIMO system and by our commercial department.
Note : this email is often spammed, please consult your spams.

Export Shipments

The parcels are shipped by express carrier as DHL, FEDEX, UPS, TNT...
HELICES E-PROPS chooses the carrier. Delivery is depending on the country.
The customs documents are issued by the carrier agent with data given by E-Props.
An email with the parcel tracking number is sent to the recipient by the carrieer system and by our commercial department.
Note : this email is often spammed, please consult your spams.
Pick-up of the parcel at our worshop by the customer is possible. In this case, the customer must organize the pick-up and send the documents and stickers to E-Props.

Returns

Before any return, please contact our commercial department by email : helices@e-props.fr

Returns have to be sent to :
HELICES E-PROPS
ZI Aerodrome
04200 VAUMEILH - France
Contact : Mrs Anne LAVRAND
Phone : +33 04 92 34 00 00
Email : helices@e-props.fr

Please note => When a parcel is shipped to E-PROPS by a customer for a repair or a component change (blades, hub, ...) : the shipping costs, the mandatory insurance of the parcel and the potential customs duties must be paid by the customer.

It is mandatory to assure return parcel according to the value of the content and to select the follow-up of the parcel (with signature).
E-PROPS is not responsible of the lost or damage of a parcel sent by a customer to the E-PROPS company.


=> Our team is at your disposal for any question : helices@e-props.fr

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